Sales management and profitability perception in a call center (Lima-Peru), 2023. FIDES ET RATIO, [S. l.], v. 27, n. 27, p. Pág. 249 – 278, 2024. DOI: 10.55739/8f7g3d51. Disponível em: https://fidesetratio.ulasalle.edu.bo/index.php/fidesetratio/article/view/19. Acesso em: 29 oct. 2025.